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Huis » FAQ
  • Q:How about the warranty?

    Hardware:warranty is 1 year

    Software:Permanent free update and maintenance

  • Q:Does the label have LED light and NFC?

    Ja,Labels with LED light and NFC.

  • Q:How long is the battery life?

    The battery can be used for 5 jaar,it is based on 3-5 times update per day.

  • Q:What`s the display color?

    Display color is white black red and white black yellow

  • Q:Can you make big size label?

    The biggest screen is 13.3inch, other bigger size is not suggested because of big investment.

  • Q:How many stations in a store or supermarket?

    Base station coverage is about 30 meters Height is 7 m. 
    The suggest max label amount for one station is 5000 labels.

  • Q:Why the base station has bad connection?

    The base station should be installed upside down, because of the signal direction.

  • Q:What is the handheld reader used for?

    The handheld reader mainly job is bind and unbind the label and goods.
    It can scan the goods barcode, and read the label ID, then bind them, and the label display the price of that goods.
    It would be a help If there are thousands labels in a store.

  • Q:Which installation methods does the system support?

    ESL software or System can be installed on Linux,it not support Windows.
    It supports local computer installation and cloud installation.

  • Q:I have no knowledge about how to use the software, will you provide some manual?

    Of course, and our sales and support will help you to use, and we can discuss on skype or whatsapp, by video to show you. I believe you can use it smoothly.

  • Q:Which languages are supported by the software and labels?

    The ESL software management system support: Chinese,traditional Chinese,Engels,Polski,Russian,Japans,Arabisch,Spaans,Koreaans,Hebrew,Ukrainian,Thais,Italian.

    If you need more software language,We can add it for you if you can help us to translate files.

    The screen display language support all, just according to what you input in the database or system. Also your currency.

  • Q:How to intregrate ESL system with POS/ERP system?

    1.we provide data docking tool,it support mysql and CSV

    2.We provide web API,customer can develop own docking module

    3.We can provide paid develop if you not have technician

  • Q:Does the system support the headquarters to modify the price of the branch?

    Ja, software can be based on cloud,so it is support control branches in headoffice.

  • Q:Why I order from you?

    Because all of the questions below are inputted by myself, according to my service experiences.

And more questions, please contact us, we will summarize and update on here. Thank you so much.

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